All new patients will initially be seen by our Reception Staff for registration and will be asked to complete a health questionnaire. You will be offered a comprehensive health assessment by our Practice Nurse. You may register with a doctor of your choice but will remain free to consult any of the partners.
INVESTING IN CARERS – Llynyfran Surgery received the Silver Award
Who are Carers?
A carer is someone, of any age, who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. Anyone can become a carer, in most cases becoming a carer is not out of choice, it just happens.
It is important that carers are supported to enable them to continue to provide care for a relative or friend.
To find out more visit:
Just Getting Started?
Carers UK provide a very useful tool to help you find your way through the maze of benefits and entitlements. The link below will take you to the relevant webpage on their website.
Young carers are children and young people who look after someone in their family who has an illness, a disability, or is affected by mental ill-health or substance misuse.
Young carers often take on practical and/or emotional caring responsibilities that would normally be expected of an adult. The tasks undertaken can vary according to the nature of the illness or disability, the level and frequency of need for care and the structure of the family as a whole.
A young carer may do practical tasks, such as cooking, housework and shopping. And many do physical and personal care, such as dressing, washing, helping with toileting needs as well as managing the family budget, collecting benefits and prescriptions.
Some young carers may undertake high levels of care, whereas for others it may be frequent low levels of care. Either can impact heavily on a child or young person.
To find out more about young carers support visit:
The Individual Health Record is a summary of your GP record, which will let GPs and nurses working in your local Out of Hours Service see some basic information about your medical history.
They will only be able to access this information if you need care from the Out of Hours Service and you tell them that they can see it.
Why is the Individual Health Record needed?
To provide better information about you to the medical staff providing out of hours care. This will help improve the quality, safety and convenience of your care.
What sort of information is in my Individual Health Record?
It will have your name, address and contact details; details of your current GP practice; what medication you’re taking or have been taking; medical problems you’ve seen your GP about; allergies and the results of any recent tests.
Only the last two years medication history will be shown and only the previous year’s test results will be available.
Who can look at my Individual Health Record?
Only GPs and nurses working in your local Out of Hours Service will be able to see your Individual Health Record, with your permission.
Can I see my Individual Health Record?
Yes, subject to certain conditions. The data protection act 1998 allows you to find out what information about you is contained in your medical record.
You can apply for a copy of your Out of Hours record, by writing to the Out of Hours Service provider.
If you want a copy of your full GP record you will need to write to your GP practice. There may be a charge for this.
Do they need my permission to look at my Individual Health Record?
Yes. Each time you contact the Out of Hours Service, the medical staff involved in your care will ask for your permission. Your decision will be respected and recorded on the system.
What if I can’t give my permission?
The Out of Hours medical staff will always act in your best interests when deciding whether they need to access your Individual Health Record if you cannot give your permission, for example if you are unconscious. Any decision to access your Individual Health Record when you are not able to give your permission will be recorded on the system and the reason why the decision was taken.
What if I don’t want an Individual Health Record?
You have the right to opt out at any stage. You can do this by contacting your GP Practice who will help you with the opt-out process. This will stop any release of your information from your GP Practice to the Individual Health Record
Can I change my mind and opt back in?
Yes, you change your mind and opt back in. You can do this by writing to your GP practice requesting to opt back in to the Individual Health Record.
How do I know my information will be safe?
NHS Wales protects your information using the highest standards of security. Access is controlled, with medical staff needing their own username and password to be able to look at records. The NHS keeps track of every time someone looks at a record. It then checks to make sure that person was allowed to look at the record.
For security the Individual Health Record cannot be printed or saved onto laptops or CDs.
Whose idea was this?
NHS Wales medical staff and managers got together to find new ways of improving standards of care. One idea was the Out of Hours Individual Health Record. Patient panels, local GPs and several medical organisations then gave their opinion. The overwhelming view was that an Individual Health Record would work well in Wales.
Will the Individual Health Record form part of the national electronic care record being introduced in England?
No, the NHS Wales Individual Health Record for emergency care does not form part of the national electronic record being introduced by the NHS in England known as the Summary Care Record.
Where is the Individual Health Record available?
At the moment the Individual Health Record is available to patients covered by the Out of Hours Service for Gwent (Aneurin Bevan Health Board) and parts of Pembrokeshire and Ceredigion (Hywel Dda University Health Board).
ONLINE RESOURCESView our Online Resources
A copy of the practice charter is displayed on the notice board or can be downloaded from the link below. It explains what we provide for our patients and what we expect from them.Download Patients' Charter