standard-title Our Practice Book an Appointment | Home Visits | Diagnostic Tests | Surgery Hours | Repeat Prescriptions | Out of Hours Service | Clinics | Vaccinations | Non-NHS | Disabled Access | Complaints | Practice Area

BOOK AN APPOINTMENT

If you have an enquiry of a medical nature or wish to book or amend an appointment, you can contact us by telephone (01559 364000).  

Alternatively you can book appointments online via My Health Online but you will need to register for this facility with the surgery first. Please contact us by phone or using our online contact form.

Book Online Appointment

HOME VISITS

The practice would appreciate if requests for home visits are made before 10.00am as this allows the doctor to plan his/her daily calls.

We would value your co-operation by requesting only essential home visits and that you remember these are intended only for patients too ill or frail to attend the surgery.

DIAGNOSTIC TESTS

We can run a number of diagnostic tests either at Llynyfran Surgery or from other specialist units or local hospitals. Test results can be obtained by telephone between 11.00am – 4.00pm. Results will only be given to the patient concerned, except in the case of children under 16 years old. Test results not seen by a doctor cannot be given out. Please note that the receptionists are unable to discuss medical matters but will refer you to a doctor, or nurse, if available.

SURGERY HOURS

DAY MORNING AFTERNOON EVENING
Monday 0900-1130 Appts 1400-1600 Clinics 1600-1800 Appts
Tuesday 0900-1130 Appts 1400-1600 Appts/Clinics 1600-1800 Appts
Wednesday 0900-1130 Appts 1400-1600 Appts 1600-1800 Appts
Thursday 0900-1130 Appts 1400-1600 Clinics 1600-1800 Appts
Friday 0900-1130 Appts 1400-1600 Appts/Clinics 1600-1800 Appts/Emerg Cover

All surgeries are by appointment but we always have a doctor available for genuine emergencies. Appointments are made at our reception desk or by telephoning the surgery on 01559 364000.

REPEAT PRESCRIPTIONS

There are a number of ways in which you can order your repeat prescription:

  • Order it via the surgery (please note we do not accept repeat prescription requests by phone)
  • Order via your pharmacy
  • Use our online Repeat Prescription service via My Health Online (you need to register with the surgery first to use this facility)

Order Repeat Prescription

GP OUT OF HOURS SERVICE / NHS DIRECT

111 information

Your family doctor (GP) is responsible for providing care to you during normal working hours, that is Monday to Friday 8.00am to 6.30pm (excluding bank and public holidays).

GP Out of Hours Services provide health care for urgent medical problems outside normal surgery hours. This service is available for urgent medical situations only.

If you have a medical emergency, a critical or life threatening problem you should call 999 or visit your nearest Emergency (A&E) Department, day or night.

If you have an open wound which may need stitching/dressing, you should go direct to your nearest Emergency (A&E) Department or Minor Injury Unit (MIU), or if it is an emergency call 999.

What should I do if I have an urgent health problem outside of my GP surgery opening hours?

Outside normal surgery hours you can still phone your GP surgery, but you’ll usually be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8.00am on weekdays and all day at weekends and on bank holidays.

The Out of Hours Service is provided by Hywel Dda University Health Board “Care on Call”.

Emergency Contact Number is 111

You can use the service during these times if you feel unwell or are worried that you may need urgent medical care that cannot wait until your GP surgery is next open.

Your call will be answered by a trained call taker who will take your name, address, date of birth and a brief outline of your problem.

Your call will then be passed to a Triage Nurse who will contact you as soon as possible to discuss your problem and agree the most appropriate course of action.

( Please keep your telephone line clear for the nurse’s call.)

This may include resolving your problem with telephone advice, being asked to attend an out of hours treatment centre or, if clinically appropriate, for seriously ill housebound patients, a home visit from the doctor.

Please remember that Out of Hours service provision is limited and that Home Visits are only intended for truly housebound seriously ill patients.

More Information: in English and in Welsh

 

Dental Problems / Toothache

Please DO NOT contact the GP Out of Hours Service for Dental problems or Toothache.

Please contact your normal dental practice who should direct you to the Out of Hours Dental Service.

If you do not have a dentist or are unable to access services you should contact the NHS Emergency Dental Service on 08454647 NOT the GP Out of Hours Service

CLINICS

Ante-Natal Clinic:
Thursday afternoon (1.30-3.00pm)
By appointment
Run by the Midwives

Asthma Clinic:
Thursday afternoon
By appointment
Run by a Doctor and Practice Nurse

Child Development & Health Surveillance Clinic:
Tuesday afternoon (1.30-3.00pm)
By appointment
Run by a Doctor and Health Visitor
The clinic provides a full child developmental screening and vaccination service.

Coronary Heart Disease Clinic:
Thursday afternoon (1.00-3.00pm)
By appointment
Run by a Doctor and Practice Nurse

Diabetic Clinic:
Monday & Thursday afternoons
By appointment
Run by a Doctor and Practice Nurse

Female Health Clinic:
By appointment
Run by Doctor

Health Visitor Clinic:
Wednesday morning (10.00-11.30am)
No appointment necessary
Run by our Health Visitor

Minor Surgery Clinic:
By appointment / referral
Run by a Doctor and / or Practice Nurse
We are able to remove various “lumps” including warts.  Please consult a doctor or the nurse for advice on suitability.

Phlebotomy Clinic:
Monday to Friday  (8.30am-12noon)
By appointment

Travel Clinic:
By appointment
Run by a Practice Nurse
The practice provides a comprehensive travel information and vaccination service and is an approved Yellow Fever Vaccination Centre (there is a charge for certain travel vaccinations).

Warfarin Clinic:
Usually on Friday mornings
By appointment

Well Woman Clinic:
Tuesday evening (4.00-6.00pm)
By appointment
Run by a Practice Nurse
For cervical smears and routine checks.

MAP OF LLYNYFRAN SURGERY PRACTICE AREA

green arrowDownload a map of our practice area here.

VACCINATIONS

Travel Vaccinations
The practice provides a comprehensive travel information and vaccination service and is an approved Yellow Fever Vaccination Centre (there is a charge for certain travel vaccinations).

Early Childhood Immunisation
The full range of childhood immunisations is available via our Child Development & Health Surveillance Clinic.  Contact reception for further information and appointments.

Adolescent Vaccination
All 17 & 18 year olds in school and first time university students up to the age of 25 are eligible for the meningitis vaccination.  This vaccine is available at the surgery, please contact the Practice Nurse to arrange an appointment.

Influenza Vaccination
The influenza vaccine is available for children and adults who qualify from 12th October 2017 between 9:00am – 6:00pm.  Please check our blog on influenza vaccines for more information.

General Vaccinations
Other available vaccinations include booster Tetanus, Pneumovac and Shingles.  Please speak to the Practice Nurse for more information. 

NON-NHS EXAMINATIONS & FORMS

This will include HGV medicals, Taxi medicals, insurance documents, passport verification, etc.  These are not covered by the NHS and you will be asked to pay a fee. A list of charges is available from Reception.

DISABLED ACCESS

The practice premises has suitable access for disabled patients, including a loop induction system installed at reception.

PRACTICE PRIVACY POLICY

A copy of the Llynyfran Surgery Privacy Policy can be found here:

Practice Privacy Policy

COMPLAINTS

We hope you are happy with the standard of service we provide,  but if you have any suggestions or complaints please contact the Practice Manager.  We have a practice complaints procedure in place and an explanatory leaflet is available from reception or can be downloaded here.

You may also find our ‘Putting Things Right‘ information of value.

Asthma Clinic tools

Asthma Clinic

Family Planning Clinic tools

Family Planning Clinic

Phlebotomy Clinic tools

Phlebotomy Clinic


Vaccinations

Vaccinations


Warfarin Clinic tools

Warfarin Clinic


Well Woman Clinic tools

Well Woman Clinic

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